Shipping Policy
At Acrolite Bathtubs, we strive to provide our customers with a seamless and reliable shopping experience, which includes prompt and efficient shipping of our high-quality bathtubs. This Shipping Policy outlines important information regarding the shipment of our products, including delivery methods, processing times, and associated costs.
Order Processing Time:
Once your order is placed on our website, our team will begin processing it promptly. The processing time for your order may vary depending on the availability of the chosen bathtub model and any customization options you may have selected. We make every effort to ensure your order is processed and shipped in a timely manner.
Shipping Methods:
We work with trusted shipping partners to ensure the safe and secure delivery of our bathtubs. The shipping method for your order will be determined based on factors such as your location, the size and weight of the product, and any additional shipping requirements. We offer both standard and expedited shipping options for your convenience.
Shipping Costs:
The shipping cost for your order will be calculated based on various factors, including the destination, the size and weight of the bathtub, and the shipping method chosen. The shipping charges will be displayed during the checkout process, allowing you to review and confirm the total cost before completing your purchase.
Please note that additional charges, such as customs duties, taxes, or import fees, may apply for international shipments. These charges are the responsibility of the customer and may vary depending on the destination country’s regulations. Acrolite Bathtubs is not responsible for any additional charges incurred during the importation of our products.
Order Tracking:
Once your order has been shipped, we will provide you with a tracking number and a link to track the progress of your shipment. This allows you to stay updated on the whereabouts of your bathtub and plan for its arrival accordingly. You can track your order through our website or directly on the shipping carrier’s website.
Delivery Time:
At Acrolite Bathtubs, we understand the importance of receiving your bathtub in a timely manner. The estimated delivery time for your order may vary depending on the shipping method chosen and your location. Generally, the minimum delivery time is 7 days (1 week), while the maximum delivery time is 15 days (2 weeks). Please note that these time frames are estimates and can be subject to unforeseen delays or circumstances beyond our control.
Shipping Restrictions:
While we strive to offer worldwide shipping, there may be certain locations where we are unable to deliver due to logistical constraints or legal restrictions. In such cases, we will notify you promptly and provide alternatives if available.
Damaged or Lost Shipments:
In the unlikely event that your bathtub arrives damaged or if your shipment is lost in transit, please contact our customer support team immediately. We will work closely with you to resolve the issue and ensure your satisfaction. For damaged shipments, please provide us with photographic evidence to facilitate the claims process.
Please refer to our Returns and Refunds Policy for more information on how to handle damaged or lost shipments and to understand your options for returns or replacements.
If you have any further questions or concerns regarding our Shipping Policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that your bathtub reaches you in perfect condition and within the estimated delivery time.
Note: The content provided here is a general template for a shipping policy page. You may need to modify and tailor it to suit the specific needs and requirements of your business.
